DELIVERY AND RETRUNS
Delivery times
Parcels are generally prepared within 3 to 5 days (Monday to Friday) from Paris. This period may be extended in the event of heavy traffic.
We cannot group two orders placed separately, and shipping charges apply to each of them.
They are then delivered to the post office by the Colissimo service, which takes care of the delivery.
Metropolitan France and Monaco: 72h (2 working days).
Outside mainland France, we use the UPS service.
Overseas: 5 to 7 days depending on destination.
International: 4 to 8 days depending on destination.
Within the DOM and overseas territories: 72h (2 working days). Track your order with the Colissimo tracking number provided in the shipping email. Shipping costs include packaging, handling and postage (a fixed part and a variable part depending on the weight of your order).
Our team will do its utmost to meet the deadlines mentioned. However, Alix D. Reynis cannot be held responsible for delays due to: suspension of service by our carriers, or customs procedures for foreign shipments.
Additional charges may apply for islands in Europe.
Please note that our shipping costs do not include customs duties, which are sometimes charged by certain countries and over which we have no control.
Returns and exchanges
You have 14 days to exercise your right of cancellation. This period starts from the date of receipt of your order or the first delivery attempt.
Earrings and cosmetics cannot be returned or exchanged for reasons of hygiene.
You will be responsible for the cost of returning the goods, and you can generate a return receipt on the post office website.
To avoid any risk of breakage, any returned order must be sent back to us in its original packaging to the following address
Boutique Alix D. Reynis
14 rue Commines
75003 ParisIf we find any breakage on receipt of your return, the item will not be exchanged or refunded.
If you have any questions about the returns and exchanges procedure, please contact us by email at bonjour@alixdreynis.com.